If the customer decides that they would like a full refund instead, a refund can be issued only when the returned parcel is received and the original postage costs to send the parcel will be deducted from the purchase price.Īll our packages are free shipping, if you need faster shipping service, please contact our customer service team in advance. If a delivery is returned due to issues with the address, or if the recipient is not present for delivery and the parcel is returned to us, there will be a shipment fee to redeliver the parcel – this will be calculated and communicated before resending. We do our best to Liaise with the courier, but due to varying timezones and different languages, the problem is resolved much more quickly with the recipient’s involvement. This may also involve the recipient picking up the parcel at the courier’s office. In cases where there are issues with the address or delivery, the recipient will be required to help coordinate with the courier on resolving shipment issues. The order will need to be returned to us in order to process a refund. If the order did not arrive by a certain date, we cannot refund an order while it is in transit. Many times,if an order is expedited, it can be received in as little as 1-3 weeks. Please obtain a quote from us before you order. We can offer to expedite the shipment with UPS or Fedex. We ask that you purchase well ahead of your deadline to avoid any unexpected delays. ![]() As soon as the parcel leaves our doors, it is in full discretion with the courier company to deliver your order timely. Though we try our best to accommodate deadlines, we cannot guarantee arrivals by a certain date. ![]() Most orders are received in 4-8 weeks from order to delivery. ![]() Items ship from China, Germany and Canada.
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